FREQUENTLY ASKED QUESTIONS
Everything You Need to Know About Sysotek Equipment
Find instant answers regarding bulk ordering, optical port compatibility.
You can request a formal PO quotation by submitting your required product list through our online B2B Procurement form or emailing support@sysotek.com. Quotes are processed within 2 business hours.
Yes, standard tier discounts start automatically at 5+ units (10% OFF) and 10+ units (20% OFF). For orders exceeding 100+ units, please reach out to our sales team for custom wholesale rates.
Yes! Our One-Click Cleaner Pens (1.25mm LC/MU and 2.5mm SC/FC/ST) feature an automated 180-degree rotation head that cleans both UPC (flat) and APC (8-degree angled) ferrule end-faces without scratching.
Our standard fusion splice protection sleeves are 60mm in length with a 304 stainless steel reinforcing rod, pre-shrink outer diameter of 2.4mm, and post-shrink diameter of 3.0mm.
We accept major corporate credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and direct wire transfer / ACH payments for formal purchase orders.
Each Sysotek One-Click Cleaner Pen delivers 800+ micro-density cleaning cycles before exhaustion, with an indicator window displaying remaining cleaning tape capacity.
Yes, specification sheets and Safety Data Sheets (SDS) for all cleaning solvent tools are available for direct download under our Technical Resources menu.
We offer a 30-day money-back guarantee for all unopened, original-packaged products. Contact support@sysotek.com to receive an RMA authorization label.
Yes, qualified business accounts and registered telecom contractors can apply for NET 30 payment terms after completing a credit application with our finance department.
No. Sysotek precision swabs are manufactured using high-density, thermal-bonded polyurethane micro-matrix fibers that leave zero lint or chemical residue inside 1.25mm ports.
Standard direct checkout supports US & Canada destinations. For international export orders to UK/EU or Latin America, please submit a custom quote request.
The Sysotek Optical Fiber Identifier Plus detects traffic signals across 800nm to 1700nm wavelengths without interrupting live network connections or damaging optical fibers.
Yes, our cleaning instruments and splice protection accessories are engineered to comply with Telcordia GR-326-CORE, IEC 61300-3-35, and RoHS international optical standards.