Refund policy

Sysotek – Return, Exchange & Refund Policy

Last updated: October 27th, 2025

1) Where this policy applies:

  • Purchased on sysotek.com: This policy applies.
  • Purchased on Amazon or other marketplaces: The marketplace’s return/refund policy applies. Please submit your request through that marketplace.

2) Return window & eligibility (sysotek.com orders):

  • You may request a return within 30 days of delivery.
  • Items must be unused, uninstalled, and unaltered, with all tags, manuals, accessories, and original packaging to be eligible for a return.
  • Proof of purchase (invoice receipt) is required.
  • Items sent back to us without first requesting a return will not be accepted.
  • A refund will be voided if serials don’t match recorded serial at dispatch.

Not returnable: gift cards; software licenses/activation codes; custom or special-order items; hazardous materials/pressurized or flammable liquids; opened consumables (e.g., cleaning fluids, wipes, gels); items marked “Final Sale.” If you’re unsure, email us first at: support@sysotek.com

3) How to start a return:

Email support@sysotek.com with your invoice receipt (from this website, NOT the Amazon marketplaces as that  marketplace’s return/refund policy applies. Please submit your request through that marketplace.), item(s), and reason for return. 

Important: Items sent back to us without first requesting a return will be refused.

Return address:
Sysotek – Returns 
997 Seymour St #250, Vancouver, BC V6B 3M1, Canada

4) Who pays for shipping & risk of loss:

  • For standard returns (change-of-mind / ordered wrong item), 

    you are responsible for return shipping and for the item until it is received by Sysotek.  You must use a trackable, insured shipping service.

    If you choose not to use tracking or insurance and your return package is lost, delayed, or damaged in transit, Sysotek is not responsible and no refund or replacement will be issued. Proof of delivery is required to process a return.

  • Original outbound shipping fees, customs, duties, and taxes are non-refundable, unless the return is due to our error or a confirmed defect.

 

5) If the Product Doesn’t Work (Defective or Malfunctioning Items)

  • Contact us immediately at support@sysotek.com with your invoice receipt, description of the issue, and photos or a short video showing the problem.
  • Our team will review and troubleshoot the issue. If confirmed as a manufacturing defect, you may choose one of the following options:
  • Replacement: We will ship a new item to you at no additional cost, including shipping.
  • Refund: We will issue a full refund once the defective item is received (shipping paid by you) and inspected.
  • If the problem results from improper use, modification, or accidental damage, the return may be denied or subject to partial refund only.
  • If the product arrives DOA (Dead on Arrival), notify us within 7 days of receipt for immediate replacement at no cost.

6) Defects, Damage, or Wrong Item

You must report any visible delivery damage or wrong item within 7 days of delivery by emailing support@sysotek.com.

  • All damage or defect claims must include:
  • Clear photos of the parcel exterior and shipping label,
  • Photos of the product and serial number, and
  • A brief description of the issue.

Returns submitted without this required evidence or prior authorization will be refused.

Sysotek reserves the right to inspect, test, and verify all returned products. If a returned item is determined to be undamaged, altered, or tampered with, it will not qualify as a manufacturing defect or carrier damage, and no refund or replacement will be issued. The item may be returned to the customer at their expense.

If a defect or shipping error is confirmed by Sysotek after inspection, Sysotek will, at its sole discretion, either:

  • Repair the item,
  • Replace it with an identical or equivalent product, or
  • Refund the original purchase amount, and will cover return shipping costs where applicable.

Sysotek’s decision regarding the appropriate remedy shall be final and binding.

7) Exchanges

Sysotek only replaces items that are defective or damaged due to manufacturing error. Exchanges are strictly limited to the same product model or SKU.

Requests to exchange for a different product, model, or variation will not be accepted. To initiate an exchange for a defective or damaged product, you must email support@sysotek.com within 7 days of delivery and provide:

  • The original invoice order number, and
  • Photo or video documentation clearly showing the defect or damage.

Sysotek reserves the right to inspect and verify the returned item. If the product is found to be undamaged, altered, or not defective, no exchange or refund will be issued, and the item may be returned to you at your expense.

If a defect is confirmed after inspection, Sysotek will, at its sole discretion, repair or replace the product with an identical or equivalent item at no cost to you, including shipping where applicable. Sysotek’s determination regarding eligibility and remedy is final and binding.

8) Refund Timing

Once your returned item is received and inspected, Sysotek will notify you by email of the outcome.  If the return is approved, the refund will be issued only to the original payment method used for the purchase, within 7 business days of inspection and approval.

Refund timing is subject to your financial institution’s processing schedule. Sysotek is not responsible for delays caused by your bank, credit-card issuer, or payment provider.

If more than 15 business days have passed since you received our refund-approval email and the funds have not appeared, please contact support@sysotek.com so we can confirm that the refund was processed correctly.

Refunds will not be re-issued or duplicated once our payment processor confirms successful completion of the original transaction.

9) International Orders, Taxes & Cooling-Off Rights

Sysotek Inc. operates from Vancouver, British Columbia, Canada, and serves customers worldwide through trusted international fulfillment partners.

a) Import duties, taxes & customs

All purchases made through our website—whether in CAD or USD—are processed in accordance with Canadian commercial law.
Buyers outside Canada are responsible for all applicable import duties, VAT/GST, customs fees, brokerage charges, or other local taxes required by their destination country.

Sysotek does not collect or remit foreign taxes on behalf of international buyers.
If an order is refused, unclaimed, or returned due to unpaid duties, taxes, or incorrect address information, the cost of return shipping and any carrier fees may be deducted from your refund to cover those actual expenses.

b) Currency & conversion

Prices on our site are available in both Canadian dollars (CAD) and U.S. dollars (USD).
Your payment provider may apply its own exchange rate or international-transaction fees, which are not refundable by Sysotek.

c) EU/UK “cooling-off” rights

Under EU and UK consumer law, customers have a 14-day “cooling-off” period—meaning you may cancel your online order within 14 days of receiving it for any reason.
To exercise this right, contact support@sysotek.com within 14 days of delivery.

Returned goods must be unused, in saleable condition, and include all original packaging, accessories, and documentation.
Unless the item is defective or shipped in error, you are responsible for return shipping.
Refunds are processed within 14 days of our receipt of the returned item or proof of shipment, whichever occurs first.
Sysotek may deduct an amount reflecting loss in value caused by handling or wear beyond what is necessary to inspect the goods.

d) Jurisdiction & consumer rights

This policy is governed by the laws of British Columbia, Canada, together with any non-waivable consumer-protection rights applicable in the buyer’s place of residence.
Nothing in this policy limits or overrides those statutory rights.

10) Warranty Support (Defects Only)

Coverage & term. Any manufacturer or Sysotek limited warranty applies only to defects in materials or workmanship for the warranty period stated on the product page, measured from the date of purchase (“Warranty Period”). No other warranties (express or implied) are provided unless required by law.

What’s not covered. This warranty does not cover: (a) misuse, improper installation, failure to follow instructions, or operation outside specified ratings; (b) damage from accidents, drops, liquids, contamination, power surges, or modification/repair by anyone other than Sysotek or its authorized service; (c) normal wear and tear, cosmetic damage, and consumables (e.g., blades, electrodes, sleeves, adhesives, cleaning fluids); (d) damage caused by using incompatible accessories or parts; (e) serial number removal/defacement; (f) issues caused by shipping/carrier once delivered (see “Defects/Damage” section for transit claims).

How to obtain service (required steps). Before any return, contact support@sysotek.com with invoice order #, photos/video, and a description of the issue. You must:

  • Complete Sysotek troubleshooting/diagnostics and provide requested evidence (photos, video, logs, serial);
  • Use original or approved accessories during testing; and
  • Returns without prior authorization will be refused. Failure to cooperate with troubleshooting may delay or void warranty service.

Remedy (our option). If a defect is confirmed by Sysotek within the Warranty Period, Sysotek will, at its sole discretion, repair, replace (with identical or equivalent), or refund the purchase price. For approved warranty claims, Sysotek will cover reasonable return shipping as instructed. If the item is found not defective or ineligible, no repair/replacement/refund will be issued; the item may be returned to you at your expense.

Limitation of liability. To the maximum extent permitted by law, Sysotek’s total liability for warranty claims is limited to the purchase price of the product. No liability for indirect, incidental, special, or consequential damages.

Statutory rights. Nothing in this warranty limits your non-waivable consumer rights under applicable law.

11) Fraud Prevention & Abuse

Sysotek actively monitors all transactions and reserves the right, at its sole discretion, to refuse, limit, or revoke eligibility for returns, exchanges, or refunds that:

  • Are unauthorized, inconsistent with this policy, or noncompliant with return procedures;
  • Involve products that are used, damaged due to improper handling or installation, or altered in any way; or
  • Display patterns of abuse or fraudulent activity, including but not limited to excessive returns, serial refund claims, or false reports of damage or non-delivery.

Any such activity may result in:

  • Denial of future returns or refunds,
  • Cancellation of current or pending orders, and/or
  • Permanent suspension of purchasing privileges.

Sysotek may maintain internal records of these activities for fraud prevention and risk management purposes, in compliance with applicable privacy and data protection laws.

12) Governing law

This Policy and all transactions made through Sysotek’s online store are governed by and construed in accordance with the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

By purchasing from Sysotek, you agree that any dispute, claim, or controversy arising out of or relating to your purchase, this Policy, or any related matter shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, unless otherwise required by mandatory consumer-protection laws in your place of residence.

Nothing in this Policy limits or excludes any non-waivable statutory consumer rights afforded to you under applicable law in your jurisdiction.